Returns and exchanges

If the product is not suitable for you, you can make a return within 14 days of receiving your order.
Fill in the return form that was enclosed in your parcel or fill in the electronic version
We have tried to make the return procedure as convenient and easy as possible, and offer you several options:

RETURN TO THE ALL WE NEED RETAIL STORE
Pass the products and application to the ALL WE NEED retail store employee
Return a purchase from the online store https://allweneed.ru you can:

go to stores in Moscow (except for the Capitol shopping Center of Vernadsky),
to the Europolis shopping mall store in St. Petersburg,
to a store in Yekaterinburg,
to a store in Rostov-on-Don.

PICK-UP BY COURIER (in Moscow and the Moscow region up to 30 km beyond the MKAD)
In order to save your personal time, we can arrange the collection of returned goods.

Contact us in any way that is convenient for you (you can find your contacts here).
After agreeing on all the details of the refund, we will choose a convenient date for the courier's arrival to you.
The cost of the shipment in case of an unsuccessful transfer will not be compensated. Courier departure fee: 490 rubles (in Moscow and up to 30 km beyond the MKAD).

"EASY RETURN" VIA THE 5Post COURIER SERVICE and SDEC
From any city in Russia, we will help you arrange a refund for just 490 rubles, and we will cover all other expenses.

Contact us in any way that is convenient for you (you can find your contacts here).
After paying for the "easy refund" service, the operator will provide instructions on how to make a refund.
The cost of departure is 490 rubles, paid in advance.

RETURN IT YOURSELF VIA ANY COURIER SERVICE

Pack the returned product in an airtight container (you can use the original packaging or any other packaging of your choice). Put a printed statement in the package.
Use the services of any courier service of your choice and send the refund yourself (the cost of self-shipment is not compensated)

Returns should be sent to the following address: 141069 Korolev, Sovetskaya 31, recipient AVN PRODUCTION LLC, tel. 8903-667-77-78. There is no collection of return items from branches. Reception of return shipments at the warehouse is carried out from 9:00 to 19:00.

Warning. We are not responsible for lost, delayed or damaged returned goods during delivery.

If the purchase was made in an offline shop, the return is made directly in the shop where the product was purchased. If you have placed an online order, please follow the instructions above for returns.

If you have placed a refund on an online order, the refund will be issued within 5 days of us receiving the goods.
Please note that the timeframe for crediting your card depends on your bank. You have the right to return goods of proper quality within 14 days of receiving the parcel.

Refunds are possible under the following conditions:

the product has not been used;
its trade dress and consumer properties are preserved;
enclosed a document confirming the purchase and the completed return form that was enclosed in the parcel.

Goods delivered as a set are accepted only in a complete set. In case of rejection of the goods, the seller will refund the paid amount, less shipping costs, not later than 14 days from the receipt of the request for return. If there is a dispute about the cause of the defect during the warranty period, the store will conduct an expert examination at its own expense. If the examination establishes that the defect was caused by circumstances for which the seller is not responsible (e.g., violation of the rules of use or care), the buyer will have to reimburse the costs of the examination. The return of the goods shall be made to the address specified in the return application.

According to Article 26.1, the consumer has the right to refuse the goods at any time before its transfer, and after the transfer of goods - within seven days.

If the buyer rejects the goods, the seller must return the amount paid, excluding the costs of delivery of the returned goods, within ten days of receipt of the buyer's request.

According to Article 19, paragraph 1 of the "Law on Protection of Consumer Rights" Consumer has the right to make claims under Article 18 of this Law to the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) in respect of defects of goods, if they are discovered during the warranty period or the period of validity.

According to Article 19, paragraph 2 of the "Law on Protection of Consumer Rights" Warranty period of goods, as well as its service life is calculated from the date of transfer of goods to the consumer, unless otherwise provided by the contract. If the day of transfer cannot be established, these terms shall be calculated from the day of manufacture of the goods.

According to Art. 19 p. 6 "On Protection of Consumer Rights" after the expiration of the warranty period (30 days from the date of receipt of the goods) the burden of proof of the presence of a manufacturing defect of the goods (examination) lies on the consumer.

For seasonal goods (footwear, clothing and other) the warranty period is calculated from the moment of the onset of the relevant season, the date of which is determined by the subjects of the Russian Federation accordingly based on the climatic conditions of the consumers' location.

According to Art. 18 para. 5 "On Protection of Consumer Rights" Seller (manufacturer), authorized organization or authorized individual entrepreneur, importer are obliged to accept the goods of improper quality from the consumer and, if necessary, to conduct a quality check of the goods. The consumer has the right to participate in the inspection of the quality of goods.

In the event of a dispute about the causes of defects of goods, the seller (manufacturer), authorized organization or authorized individual entrepreneur, importer shall be obliged to conduct an expert examination of goods at their own expense. Expert examination of goods shall be conducted within the time limits established by Articles 20, 21 and 22 of this Law to meet the relevant requirements of the consumer. The consumer has the right to be present during the expert examination of goods and in case of disagreement with its results to challenge the conclusion of such an expert examination in court.

If as a result of examination of goods it is established that its defects have arisen due to circumstances for which the seller (manufacturer) is not responsible, the consumer shall be obliged to reimburse the seller (manufacturer), authorized organization or authorized individual entrepreneur, importer for the costs of the examination, as well as the costs of storage and transportation of goods associated with its conduct."

You cannot exchange a product for the same product in a different color or size. However, you can return the item that does not fit and place a new order in the online store. Please note that the price of the item may differ from the original price.