Returns and exchanges

If the purchased item does not fit, you can return or exchange it within 14 days since the day of purchase/delivery.

To return/exchange an item:
- fill in the returns form attached to the parcel that the item was delivered in.
- ship the item back to store by courier service of your choice. The shipping cost is fully covered by the client. For purchases within Moscow you can ship the items back using our local courier service. The shipping fee is 500 rubles.
- for returning orders please use this address: 107045, Moscow, Bolshoi Golovin pereulok street, building 3/2, ltd. "All We Need".

Or contact us by phone: +7(495)432-02-12 or 8(800)200-25-59. We will be happy to help you with further returns execution.

The money will be debited to your back card no later than 5 working days since the day we receive the returned item back to store. You can return items that did not fit you by size, color, style or cut within 14 days from day of purchase. Return of goods of proper quality is possible if:

- the item is unworn;
- the item has preserved its consumer properties (labels and garment tags attached, no damage or signs of wear);
- a filled-in returns form and a copy of the payment receipt are enclosed with the returns parcel. 

Items that come as a part of a set can be returned only as a set. The Seller is obliged to return the money to the Buyer for the ordered items only. The fee of shipping the item back to store is fully covered by the Buyer. In order to get the money back the Buyer must make sure to return the items no later than 14 days since receiving the order. The Seller takes the expense of running an examination for defects in case the item has been found defective or in any other way has lost its trade condition. If the examination establishes that the defects have arisen as a result of circumstances for which the seller is not responsible (including reasons such as violations of the rules of operation, storage and maintenance of the product), the Buyer is obliged to reimburse the Seller for the costs of the examination. Find the returns address provided in the return application.

According to Article 25 of the RFLP, an exchange of non-food goods of adequate quality is carried out if the specified product was not in use, its presentation, consumer properties, seals, factory labels are preserved, the sales receipt or cash receipt or another document confirming payment for the specified goods are preserved.
Knitwear, as well as hosiery and swimwear, are not refundable.
According to article 26.1, the consumer has the right to return the goods at any time prior to their transfer, and after the transfer of the goods - within seven days.

If the consumer wants to retun the goods, the seller must debit him the amount paid by the consumer under the contract, with the exception of the seller’s expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand.
According to Section 19, Clause 1 of the Consumer Protection Act, the Consumer has the right to present claims provided for in Section 18 of this Law to the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) regarding defects in the goods if they are discovered during the warranty period or expiration date period.

According to article 19, paragraph 2 of the "Law on the Protection of Consumer Rights", the warranty period of a product, as well as its service life, shall be calculated from the date of transfer of the goods to the consumer, unless otherwise provided by the contract. If the day of transfer cannot be established, these periods are calculated from the date of manufacture of the goods.

According to Art. 19 p. 6 "On the Protection of Consumer Rights" upon the expiration of the warranty period (30 days from the receipt of the goods), the burden of proving the existence of a manufacturing shortage of the goods (examination) lies with the consumer.
For seasonal goods (shoes, clothes and others), these periods are calculated from the moment of the onset of the corresponding season, the period of which is determined accordingly by the constituent entities of the Russian Federation based on the climatic conditions of the location of consumers.

According to Art. 18 p. 5 "On Protection of Consumer Rights" The seller (manufacturer), authorized organization or authorized individual entrepreneur, importer must accept the goods of inadequate quality from the consumer and, if necessary, conduct a quality check of the goods. The consumer has the right to participate in the verification of the quality of the goods.

In case of a dispute about the causes of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, importer are required to conduct an expert examination of the goods at their own expense. Examination of the goods is carried out within the time periods established by Articles 20, 21 and 22 of this Law to satisfy the relevant requirements of the consumer. The consumer is entitled to attend the examination of the goods and, in case of disagreement with its results, challenge the conclusion of such an examination in court.

If the result of the examination of the goods establishes that its shortcomings have arisen as a result of circumstances for which the seller (manufacturer) is not responsible, the consumer is obliged to reimburse the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, importer the costs of the examination, as well as related to its conduct storage and transportation costs.